Ionic Distressed Brown Leather Biker Jacket

This policy explains where we ship, how long orders take, what shipping costs, and what happens with customs, cancellations, and delivery problems.

Summary

Destination Shipping cost Processing (handling) time Delivery time after dispatch Total estimated timeUnited States Free standard shipping 3–5 business days 5–8 business days 10–15 business daysUnited Kingdom Free standard shipping 3–5 business days 5–8 business days 10–15 business daysCanada Free standard shipping 3–5 business days 5–8 business days 10–15 business daysOther countries offered at checkout Calculated and shown at checkout before payment 3–5 business days Shown at checkout 5–7 business days plus the delivery time shown at checkout

All orders ship from the United Kingdom. Business days are Monday to Friday, excluding public holidays. All prices are in US dollars (USD).

Where we ship from

Orders are shipped from the United Kingdom by FedEx or DHL. Our business address is also in the United Kingdom (see Section 13).

• Orders to the United Kingdom are domestic shipments and don't go through customs.
• Orders to the United States, Canada, and all other countries are international shipments from the United Kingdom. They go through customs in your country before they are delivered (see Section 7).

Where we ship to

We ship to the United States, the United Kingdom, and Canada. We may also ship to other countries that are offered at checkout. If your country is available at checkout, the shipping cost and delivery estimate for your address will be shown before you pay.

The carriers we use can't deliver to PO boxes or APO/FPO/DPO military addresses. Please give a street address.

Shipping costs

• United States, United Kingdom, and Canada: standard shipping is free on all orders, with no minimum spend.
• Other countries: shipping is calculated at checkout based on your destination and shown before you pay.
• If a faster shipping option is offered, its price and estimated delivery time will be shown at checkout.

We never add extra shipping charges after your order has been placed. The only exception is if you ask us to reship a parcel that couldn't be delivered (see Section 10).

Order processing (handling time)

• We start processing orders after payment is confirmed.
• Processing (handling) time is 3-5 business days after your order is placed. In that time, we check the order, prepare and quality-check the item, pack it, and hand it to the carrier in the United Kingdom.
• Delivery time (Section 5) comes on top of this processing time.
• Order cut-off time: orders placed before 6:00 PM UK time (GMT/BST) on a business day count as received that day. Orders placed after 6:00 PM, on weekends, or on UK public holidays count as received on the next business day.
• To leave room for cancellations, we don't dispatch an order until its 24-hour cancellation window has ended (see Section 8).

Delivery times

After dispatch from the United Kingdom, standard delivery to the United States, the United Kingdom, and Canada takes 5–8 business days. In total, most orders arrive 10–15 business days after they are placed (3-5 business days processing plus 5–8 business days delivery). For other countries, the delivery time shown at checkout is added to the 3-5 business days processing time.

These are estimates, not guarantees. Customs checks, severe weather, carrier disruptions, peak seasons, and public holidays can sometimes cause delays. If your order hasn't arrived within 5 business days after the latest estimated delivery date, please contact us.

Order tracking

When your order is dispatched, we will email you the carrier name and a tracking number. Tracking may take up to 24–48 hours to update after the carrier picks up the parcel.

Customs, import duties, and taxes

United Kingdom: orders are shipped within the UK, so there are no customs duties or import charges.

United States, Canada, and other countries: your order is an international shipment from the United Kingdom, so the customs authority in your country may charge import duties, tariffs, or taxes such as sales tax, VAT, or GST.

• If checkout shows that duties and taxes are included or charged at checkout, you won't pay anything more on delivery.
• If checkout doesn't show that, product prices and free shipping don't include import charges. Any charges are set by your country's customs authority and collected from you by the carrier before or on delivery. Celebrity Jackets doesn't receive this money.

The amount depends on your country's rules and the value of your order. If you aren't sure, please contact us before you order.

Order cancellations

You can cancel an order within 24 hours of placing it for a full refund to your original payment method. Email support@leathersigner.shop or call +44 7479 452750 with your order number.

After 24 hours, your order is already being processed and can't be cancelled. You can still return it after delivery under our 30-day Refund Policy.

Delivery address

Please check that your name, street address, city, state/province, ZIP/postal code, country, and phone number are complete and correct. The carrier may need your phone number for delivery and customs. If you spot a mistake, contact us within 24 hours of ordering so that we can fix it before dispatch. We can't be responsible for delays or failed deliveries caused by an incorrect address entered at checkout.

Failed delivery, refused parcels, and returns to sender

If the carrier can't deliver your parcel, for example because the address is wrong, nobody is available, or customs charges haven't been paid, they will usually try again or hold it for collection.

If the parcel is returned to us, we will contact you. We can reship it if you pay the reshipping cost, which we will tell you before you agree. Or we can refund the order to your original payment method once it arrives back with us.

Lost or damaged parcels

• Lost: if tracking hasn't changed for 7 business days, or your order hasn't arrived within 5 business days after the latest estimated delivery date, contact us. We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will send a free replacement or give you a full refund, whichever you prefer.
• Damaged: if your parcel arrives damaged, please keep the packaging. Send us photos of the parcel and the item within 48 hours of delivery if you can, and no later than 30 days after delivery. We will replace the item or refund it in line with our Refund Policy.

Returns

Returns are accepted within 30 days of delivery, and return shipping is free: we pay it for every return. Please see our Refund Policy for the full terms.

Contact us

Trade Name: Leather Designer

Phone Number: +447479452750

Email: support@leatherdesigner.shop

Address: 1c Jenyns Close, Bottisham, Cambridge CB25 9DS, United Kingdom

Operating Hours: Monday to Friday | 09:00am – 05:00pm

This Refund Policy applies to all orders placed on www.leatherdesigner.shop, wherever they are delivered. It does not affect any rights you have under the consumer laws of your country.

Summary

• Return window: 30 days from the date your order is delivered.
• Reasons accepted: any reason, including change of mind or wrong size, as well as damaged, defective, or incorrect items.
• Condition: unworn, unwashed, unaltered, with original tags and packaging.
• Return shipping: free. We pay return shipping for every return, whatever the reason, including change of mind, wrong size, exchanges, and damaged, defective, or incorrect items. Nothing is deducted from your refund for return shipping.
• Restocking fee: none.
• Refund method: your original payment method.
• Refund timing: issued within 5 business days after your return reaches us. Your bank or card provider may then take a further 5–10 business days to show it.
• Exchanges: available for a different size or color, subject to stock.

1. 30-day returns

You can return most items within 30 calendar days of the delivery date shown in your tracking information. You can return an item because you changed your mind, because it doesn't fit, or because it is damaged, defective, or not what you ordered.

To start a return, contact us within the 30-day window. The item then needs to be sent back within 14 days of us giving you return instructions.

2. Condition of returned items

To qualify for a full refund, the item must be:

• Unworn, apart from trying it on indoors
• Unwashed, unaltered, and free from stains, odors, pet hair, makeup, or perfume
• Returned with all original tags attached and in its original packaging, where provided

If a returned item doesn't meet these conditions, we will contact you before deciding anything. We may offer to send it back to you instead of issuing a refund.

3. Items that can't be returned

• Items made to your personal measurements or personalized at your request (for example, custom sizing, names, or patches), where you agreed to this before production. These can't be returned because you changed your mind, but they are still covered by Section 6 if they arrive damaged, defective, or incorrect.
• Items that have been worn outside, washed, altered, or damaged after delivery.

Sale and discounted items can be returned under the same 30-day terms as full-price items.

4. How to start a return

1. Email support@leatherdesigner.shop or call +44 7479 452750 (Monday–Friday, 9:00 AM–5:00 PM UK time). Please include your order number, the item(s) you want to return, and whether you would like a refund or an exchange.
2. Within 1–2 business days, we will email you return instructions and the address to send your return to. Return shipping is free: we will either send you a prepaid return label or reimburse your return postage (see Section 5).
3. Pack the item securely in its original packaging. Send it with the prepaid label, or, if we ask you to arrange postage yourself, with a tracked shipping service. Please keep your proof of postage and tracking number.

Please don't send items back without contacting us first. Returns sent without instructions may be delayed.

Return address: Returns go to the returns address given in your return instructions. This may not be our business address in the United Kingdom, and it may be in a different country from yours. We will tell you the full address and country before you send anything. Wherever the returns address is, we pay the return shipping.

5. Return shipping costs

Returns are free. We pay the return shipping cost for every return, whatever the reason: change of mind, wrong size, exchanges, and damaged, defective, or incorrect items. This includes international postage if the returns address is in another country.

• We will either send you a prepaid return label or reimburse your return postage when you send us the receipt.
• Nothing is deducted from your refund for return shipping. There is no restocking fee, and original shipping is free on standard orders.

6. Damaged, defective, or incorrect items

If your order arrives damaged or faulty, or isn't what you ordered, contact us within 30 days of delivery. Please include your order number and clear photos of the item, the label, and the packaging. For visible damage from shipping, please contact us within 48 hours if you can, so that we can file a claim with the carrier.

We will offer a replacement, an exchange, or a full refund. Return shipping is free (see Section 5). If a photo clearly shows the problem, we may not need the item back.

7. Refunds

When your return arrives, we will inspect it and email you to confirm whether the refund is approved. We aim to do this within 3 business days of receiving the return.

Approved refunds are issued to your original payment method within 5 business days of the return arriving at our returns address. After that, your bank or card provider may take another 5–10 business days to process the refund.

If you haven't received your refund after this time, please check with your bank first, then contact us at support@celebrityjackets.shop.

8. Exchanges

You can exchange an item for a different size or color within 30 days of delivery, as long as the new item is in stock. The same conditions as Section 2 apply.

Contact us to arrange the exchange. We pay the cost of sending the original item back (see Section 5), and we ship the replacement to you using free standard shipping. If the item you want is out of stock, we will refund you instead.

9. Order cancellations

You can cancel an order within 24 hours of placing it for a full refund to your original payment method. To cancel, email support@leatherdesigner.shop with your order number. After 24 hours, your order is already being processed and can no longer be cancelled. You can still return it under this policy after it's delivered.

10. Contact us

Leather Designer 
1c Jenyns Close, Bottisham, Cambridge CB25 9DS, United Kingdom
Email: support@leatherdesigner.shop
Phone: +44 7479 452750
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM UK time