This Refund Policy applies to all orders placed on www.leatherdesigner.shop, wherever they are delivered. It does not affect any rights you have under the consumer laws of your country.

Summary

• Return window: 30 days from the date your order is delivered.
• Reasons accepted: any reason, including change of mind or wrong size, as well as damaged, defective, or incorrect items.
• Condition: unworn, unwashed, unaltered, with original tags and packaging.
• Return shipping: free. We pay return shipping for every return, whatever the reason, including change of mind, wrong size, exchanges, and damaged, defective, or incorrect items. Nothing is deducted from your refund for return shipping.
• Restocking fee: none.
• Refund method: your original payment method.
• Refund timing: issued within 5 business days after your return reaches us. Your bank or card provider may then take a further 5–10 business days to show it.
• Exchanges: available for a different size or color, subject to stock.

1. 30-day returns

You can return most items within 30 calendar days of the delivery date shown in your tracking information. You can return an item because you changed your mind, because it doesn't fit, or because it is damaged, defective, or not what you ordered.

To start a return, contact us within the 30-day window. The item then needs to be sent back within 14 days of us giving you return instructions.

2. Condition of returned items

To qualify for a full refund, the item must be:

• Unworn, apart from trying it on indoors
• Unwashed, unaltered, and free from stains, odors, pet hair, makeup, or perfume
• Returned with all original tags attached and in its original packaging, where provided

If a returned item doesn't meet these conditions, we will contact you before deciding anything. We may offer to send it back to you instead of issuing a refund.

3. Items that can't be returned

• Items made to your personal measurements or personalized at your request (for example, custom sizing, names, or patches), where you agreed to this before production. These can't be returned because you changed your mind, but they are still covered by Section 6 if they arrive damaged, defective, or incorrect.
• Items that have been worn outside, washed, altered, or damaged after delivery.

Sale and discounted items can be returned under the same 30-day terms as full-price items.

4. How to start a return

1. Email support@leatherdesigner.shop or call +44 7479 452750 (Monday–Friday, 9:00 AM–5:00 PM UK time). Please include your order number, the item(s) you want to return, and whether you would like a refund or an exchange.
2. Within 1–2 business days, we will email you return instructions and the address to send your return to. Return shipping is free: we will either send you a prepaid return label or reimburse your return postage (see Section 5).
3. Pack the item securely in its original packaging. Send it with the prepaid label, or, if we ask you to arrange postage yourself, with a tracked shipping service. Please keep your proof of postage and tracking number.

Please don't send items back without contacting us first. Returns sent without instructions may be delayed.

Return address: Returns go to the returns address given in your return instructions. This may not be our business address in the United Kingdom, and it may be in a different country from yours. We will tell you the full address and country before you send anything. Wherever the returns address is, we pay the return shipping.

5. Return shipping costs

Returns are free. We pay the return shipping cost for every return, whatever the reason: change of mind, wrong size, exchanges, and damaged, defective, or incorrect items. This includes international postage if the returns address is in another country.

• We will either send you a prepaid return label or reimburse your return postage when you send us the receipt.
• Nothing is deducted from your refund for return shipping. There is no restocking fee, and original shipping is free on standard orders.

6. Damaged, defective, or incorrect items

If your order arrives damaged or faulty, or isn't what you ordered, contact us within 30 days of delivery. Please include your order number and clear photos of the item, the label, and the packaging. For visible damage from shipping, please contact us within 48 hours if you can, so that we can file a claim with the carrier.

We will offer a replacement, an exchange, or a full refund. Return shipping is free (see Section 5). If a photo clearly shows the problem, we may not need the item back.

7. Refunds

When your return arrives, we will inspect it and email you to confirm whether the refund is approved. We aim to do this within 3 business days of receiving the return.

Approved refunds are issued to your original payment method within 5 business days of the return arriving at our returns address. After that, your bank or card provider may take another 5–10 business days to process the refund.

If you haven't received your refund after this time, please check with your bank first, then contact us at support@celebrityjackets.shop.

8. Exchanges

You can exchange an item for a different size or color within 30 days of delivery, as long as the new item is in stock. The same conditions as Section 2 apply.

Contact us to arrange the exchange. We pay the cost of sending the original item back (see Section 5), and we ship the replacement to you using free standard shipping. If the item you want is out of stock, we will refund you instead.

9. Order cancellations

You can cancel an order within 24 hours of placing it for a full refund to your original payment method. To cancel, email support@leatherdesigner.shop with your order number. After 24 hours, your order is already being processed and can no longer be cancelled. You can still return it under this policy after it's delivered.

10. Contact us

Leather Designer 
1c Jenyns Close, Bottisham, Cambridge CB25 9DS, United Kingdom
Email: support@leatherdesigner.shop
Phone: +44 7479 452750
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM UK time